8 months ago

Research and Markets: 2013 U.S. Telephone Answering Service Industry-Industry & Market Report

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "2013

U.S. Telephone Answering Service Industry-Industry & Market Report"

report to their offering.

The U.S. Telephone Answering Service Industr read more...



9 months ago

Nurses bash 'The View' hosts, start #NursesUnite social media campaign

Do "The View" hosts have a bad bedside manner? read more...



11 months ago

The 6 best words in customer service

Two comedians can tell the exact same joke, with the same timing, and one will have people rolling in the aisles while the other will get blank stares and an awkward golf clap. The joke itself may not even be funny, but the difference can come dow read more...



11 months ago

The 6 best words in customer service

Two comedians can tell the exact same joke, with the same timing, and one will have people rolling in the aisles while the other will get blank stares and an awkward golf clap. The joke itself may not even be funny, but the difference can come dow read more...



11 months ago

Mercedes-Benz is No. 1 in Customer Retention; Dog Bites Man

Last Updated Dec 11, 2009 9:58 AM EST

Mercedes-Benz was No. 1 in yesterday's J.D. Power and Associates 2009 Customer Retention Study, capping a few years of struggle, relatively speaking, for one of the world's most prestigious brands.
< read more...



11 months ago

20 Customer Retention Strategies that Work

Managing your customer retention rate is an incredibly important part of growing a sustainable business. Before we look at strategies for improving it, let's raise a few questions and put a critical Next